Customer Support Leaders
Ein Podcast von Charlotte Ward
341 Folgen
-
264: Mastering Incident Management - Part 1 of 6; with Kat Gaines
Vom: 19.4.2024 -
263: Connecting Actions to Customer Outcomes; with Sarah Caminiti
Vom: 12.4.2024 -
From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale
Vom: 5.4.2024 -
262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant
Vom: 29.3.2024 -
261: Building a Truly Customer Centric Culture; with Michael Hinshaw
Vom: 22.3.2024 -
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti
Vom: 15.3.2024 -
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis
Vom: 8.3.2024 -
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti
Vom: 1.3.2024 -
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens
Vom: 23.2.2024 -
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney
Vom: 16.2.2024 -
255: Mastering Outage Management; with Lauren Rose Eimers
Vom: 9.2.2024 -
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek
Vom: 2.2.2024 -
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner
Vom: 26.1.2024 -
252: The Support Report with Andrew Rios
Vom: 19.1.2024 -
251: Support Data with Matt Dale
Vom: 12.1.2024 -
250: Panel: Welcome back for 2024!
Vom: 5.1.2024 -
249: Fireside with Mike Redbord
Vom: 25.11.2022 -
248: Holiday fireside with Jason Yun
Vom: 18.11.2022 -
From The Archives: 32: Managing Performance Issues with Hilary Dudek
Vom: 30.9.2022 -
From The Archives: 26: Metrics with Craig Stoss
Vom: 23.9.2022
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
