Ipsos' Customer Perspective
Ein Podcast von Ipsos
78 Folgen
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Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.
Vom: 3.4.2025 -
Season 7, Episode 11: Demystifying Mystery Shopping
Vom: 5.3.2025 -
Season 7, Episode 10: Shifting Gears - CX Transformation at Volkswagen Group UK
Vom: 6.2.2025 -
Season 7, Episode 9: The Employee Customer Ripple Effect
Vom: 8.1.2025 -
Season 7, Episode 8: Building Brands with Soul: A CMOs Journey to Humanising Growth and Lasting Impact
Vom: 11.12.2024 -
Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!
Vom: 6.11.2024 -
Season 7, Episode 6: The Channel Performance Benchmark
Vom: 25.9.2024 -
Season 7, Episode 5 - The Experience Beyond The Product - Part 2 of 2
Vom: 13.8.2024 -
Season 7, Episode 4 - The Experience Beyond The Product - Part 1 of 2
Vom: 13.8.2024 -
Season 7, Episode 3 Virtual Experience - Unlocking Retail Insights With Virtual Testing: Efficient And Effective Shopper Research
Vom: 30.7.2024 -
Season 7, Episode 2: Manulife - transforming the Customer Experience and redefining the role of insurance in customers' lives.
Vom: 17.7.2024 -
Season 7, Episode 1: A masterclass in Event Design with Katrina Haby, CX Director of Customer Experience at Melbourne & Olympic Parks
Vom: 28.6.2024 -
Season 6: Episode 5 – Channel Performance: driving sales conversion
Vom: 9.6.2023 -
Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience
Vom: 11.5.2023 -
Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder
Vom: 28.4.2023 -
Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world
Vom: 23.3.2023 -
Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London
Vom: 10.2.2023 -
Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth
Vom: 15.12.2022 -
Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems
Vom: 24.11.2022 -
Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service
Vom: 10.11.2022
Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of Ipsos' Customer Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game! Questions/Comments: [email protected] www.ipsos.com
