Ep 1 | Andreas Knoefel – Empowering Customer Success Teams to Deliver Winning Outcomes

To deliver consistent and repeatable success, your Customer Success team needs an empowered charter, supportive organization culture, right tools, incentives, budget, and cross-functional parity. To get, or, better still, earn a seat at the table, Customer Success Leaders should start owning (or at least speaking in the language of) financial performance metrics.