QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.
When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.
Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.
Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify
Music by LiQWYD. Licensed under Creative Commons.