Clare Muscutt talks with Samantha Conyers about how AI will impact customer experience management (CEM) practices

In episode #603 of the Inspiring Women in CX podcast, Clare Muscutt talks to Samantha Conyers, the Chief Experience Officer at EXCO, about…   🇹🇹 Pioneering CX in the Caribbean and the growth of the industry in recent years   🧰 Her practical approach to CX having led, designed, and implemented experiences from scratch   🗯️ The negative reputation that surrounds the term ‘consultant’ within the region   ⚖️ Bootstrapping, burnout, micro-managing in the pursuit of perfection, and the elusive work-life balance   ⏩ Implementing AI to ‘shorten the route’ to human connection and empower agents and employees   For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership