Hayley Pugh, Senior Research Executive at Kantar, UK, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her journey into CX via a Graduate scheme and trialling different rotations, thriving in a sink-or-swim scenario, ‘embracing’ uncertainty, her passion for UX and the pillars necessary for businesses to provide seamless omnichannel experiences – particularly with ever-changing consumer expectations in the digital space! Thank you, Amazon!   Key talking points include discussing…   🎓 Graduate schemes as a route into CX 💥 The boom of digital transformation since the pandemic   ✅ Meeting customer expectations at every touchpoint (and identifying barriers!) 📳 The pillars necessary to deliver seamless omnichannel experiences 🤖 The consequences of cutting corners in tech implementation   For more information on joining the world’s first online community for women in Customer Experience, head over to womenincx.community