Premium Service vs. Customer Service w/ Barry Jacobson

We sat down with Barry Jacobson this week to talk about the difference between customer service and premium service.In Barry's 30+ years a Disney Cast Member, he oversaw some of the most premium experiences Walt Disney World had to offer. From the convention centers and catering to Disney's Fairy Tale Weddings, to his last role as head of Disney's Golden Oak-- a community of luxury, custom, single-family homes on Walt Disney World Resort property.In addition to his time at Disney, he took a 1...