Measuring Your Customer Experience w/ Moon Javaid

Moon Javaid, the Vice President of Strategy and Analytics for the San Francisco 49ers, joins us. We discuss two main topics on this episode:How the 49ers are measuring their customer experience.We cover specific tools, implementation strategies, and business outcomesHow the 49ers approach creating incremental and non-traditional revenue49ers Fit - health & fitness centers owned by the 49ersElevate Sports & Entertainment - consulting and advisory partners Horizon Summit -&nbs...