How UGA Football & Chick-Fil-A innovate through strategy w/ Josh Brooks & Shane Todd

Josh Brooks, Deputy AD at Georiga Athletics and Shane Todd, Franchise Operator at Chick-Fil-A in Athens, GA join us. The theme of today's episode explores the differences between product innovations vs. strategy innovations and how they impact your business. As you're thinking about investing time, energy and resources to improve your business, there's a temptation for us in sports to think that a new sexy product-type innovation, like a jumbotron or is going to be the enhancement that m...