How to Intentionally Serve Your Premium Clients w/ Lisa Holladay

In this episode, we’re joined by Lisa Holladay, Chief Experience Officer at Tiger 21, a high wealth membership organization. Lisa has spent her career in service hospitality, with stops at Mercedes-Benz and Ritz-Carlton. By viewing customers as owners, guests or members, each of these brands have created more personal relationships, resulting in more memorable experiences. We break down the principles that make these brands synonymous with guest experience, from their custom...