Bringing the X-Factor to Guest and Employee Experience w/ Kami Testa

Today's guest is Kami Testa, Guest Experience Program Director of the Phoenix Suns and Phoenix Mercury. Kevin Gober and Kami dive into how to drive change in your organization, the process of hiring a large team of employees all at once, training your staff, and how mindsets impact actions.Kami's unique background with the Walt Disney Company has helped her bring fresh insights to the NBA's Phoenix franchises. Before the NBA and WNBA, Kami held a wide array of roles with different parts of th...