Stefan Osthaus - experience5

Stefan Osthaus is an author, keynote speaker and CX expert based in Dusseldorf, Germany. He is the founder and managing director of experience5, focused on helping companies to manage CX and employee experience (EX) together. In the podcast Stefan talks about customer centricity, building a CX strategy and how to combine a CX and EX strategy. https://www.linkedin.com/in/stefanosthaus/ https://www.experience5.de/en/