CX Files
Ein Podcast von Mark Hillary and Peter Ryan - Donnerstags
369 Folgen
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Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!
Vom: 10.4.2025 -
Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?
Vom: 3.4.2025 -
Dave Rumble - Maistro - Using Gen AI To Find B2B Partners
Vom: 27.3.2025 -
CCW Berlin 2025 Feedback - with Raya CX and CXHero
Vom: 20.3.2025 -
What Is Wrong With LinkedIn?
Vom: 17.3.2025 -
IWD 2025 - Women In CX In 2025
Vom: 13.3.2025 -
Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX
Vom: 6.3.2025 -
Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities
Vom: 27.2.2025 -
Ian Jacobs - Opus Research - The Hype And Reality For AI In CX
Vom: 20.2.2025 -
Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO?
Vom: 13.2.2025 -
Phil Fersht - HFS Research - Innovation In CX From AI To AGI
Vom: 6.2.2025 -
Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net!
Vom: 30.1.2025 -
Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table?
Vom: 23.1.2025 -
BONUS: CX In 2025 Discussion
Vom: 20.1.2025 -
Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico
Vom: 16.1.2025 -
Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing
Vom: 9.1.2025 -
Mark Lowe - Managing Risk and Security in CX
Vom: 19.12.2024 -
Katrin Langley - Approaching First-Time Outsourcing
Vom: 12.12.2024 -
Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore
Vom: 5.12.2024 -
Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?
Vom: 28.11.2024
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
