Rachel Robinson - Teleperformance - The Future For Government CX

Rachel Robinson is the Executive Vice President of Public Sector Services at Teleperformance, based in Bristol UK. Rachel recently published an opinion paper titled 'The Future For Government Contact Centre Services' and so in this episode we explore the difference between public sector bodies serving citizens and private sector companies servicing customers. Click on Rachel's LinkedIn here to access the paper: www.linkedin.com/in/rachel-robinson-003a3546/ www.teleperformance.com/