Mark Davies & Philip Clarke - Hunch - Strategic Innovation and CX

Mark Davies featured on this podcast last year when he was at PA Consulting. He recently joined Hunch, a strategic innovation consulting practice based in London - his own focus is strategic innovation. In this episode we catch up with Mark again to explore how innovation is closely connected to the customer journey and experience. Philip Clarke, the founder and managing partner at Hunch joins the conversation. www.brillianthunch.com www.linkedin.com/in/tmdavies www.linkedin.com/in/philipjaclarke