Andrew Hall - Webhelp - Innovation, Automation, and Emotive CX

Andrew Hall is the Director of Strategic Engagement at Webhelp UK. He just recently joined Webhelp from Capgemini, where he was the head of innovation for customer engagement. Andrew is responding in this podcast to the recent episode on 'Emotive CX' featuring Martin Hill-Wilson. Andrew defends the use of automation and innovation, but also emphasises how to retain the human touch. www.linkedin.com/in/andrewghall www.webhelp.com