497: Looking Back on CX

Nearing the end of the podcast, we are sure you can agree that it’s time to take a look at the past. That’s why this episode is dedicated to the history of Crack the Customer Code and CX in general. Customer experience has gone through a lot since the start of the podcast, especially when that came as a result of changes in things like technology, AI, and the internet.  Even though you’ve been with them for a long time, you still have a lot you don’t know about Jeannie and Adam. That’s why they’ll talk about their histories, most notably their beginnings in CX. So, tune in to one of the last few episodes of your favorite customer experience podcast to learn about all the things we’ve been through over the years.  Learn more about your ad choices. Visit megaphone.fm/adchoices