404: Do Leaders Lie About the Importance of CX?

Most leaders say their company is customer-centric, but their customers rarely feel the same way. If you ask those who are responsible for CX, they usually blame someone else, but the fact remains the same – customers are not as happy as they should be. So, what does all of this information mean? What is the real state of CX today? Join us in this episode of Crack the Customer Code and find out! Learn more about your ad choices. Visit megaphone.fm/adchoices