402: Focusing Your CX Team in 2020

The beginning of 2020 is an opportunity to rally everyone around the idea that we are doing what we do for our customers. They are the ones we are trying to help with the business we do. There are ways to get everyone in line with that idea on the level of the entire organization, but also the level of each team, and we'll tell you how you can achieve that.  Learn more about your ad choices. Visit megaphone.fm/adchoices