401: Annette Franz, Customer Understanding

In this episode we talk with Annette Franz about her book and how communication is a critical tool for employers and leaders. She has two crucial things to tell us here. However, there is more to it than that. There are ways to extend this newfound communication and keep it ongoing into the future, and Annette and her team help organizations find ways to achieve it. Learn more about your ad choices. Visit megaphone.fm/adchoices