382: When Acronyms Escape

Crack the Customer Code - Ein Podcast von Adam and Jeannie - Dienstags

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Do organizations overuse acronyms when talking to customers? Using acronyms internally is okay, but what happens when they escape and suddenly, customers use them? We discuss how organizations confuse customers and how organizations can improve customer conversation. Learn more about your ad choices. Visit megaphone.fm/adchoices

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