360: The Airport Customer Experience

Who owns what in an experience like travelling? The flying experience, TSA, the lines, the transportation within the terminal, the parking, etc? Adam and Jeannie talk about the forward-thinking Dallas Fort Worth airport, who actually have a customer service command center. This is for people who are working in all different areas of the airport, they all work together in this hub to make sure that they're prepared for various passenger situations. Learn more about your ad choices. Visit megaphone.fm/adchoices