275: (Tip) Go Negative with Your Training

Should you avoid all negativity in customer service training? Adam shares research data, case studies, and expert advice Do you avoid negativity in customer service training? Pop psychology says negativity in customer service training could be harmful and should be avoided. The idea is that focusing on negative situations begets more negative outcomes. However, real customer service situations don’t always go well. In fact, it’s safe to assume that even with the best teams, something will eventually go wrong or just be poorly executed. We all have bad days! Real life customer service is NOT all unicorns and rainbows.” -Adam Toporek So how can you address the negative possibilities and still have positive overall outcomes with your training initiatives? It’s not an easy question to answer, but Adam has you covered! He has surprising facts, valuable case study insights, and expert advice to share with you. Listen in for tips to help you strike the right balance! Related Content 360Connext® post, How to Unlock Your Outstanding Service Culture for Good Customers That Stick® post, Communication: The Most Important Skill in Customer Service Yes! 50 Scientifically Proven Ways to Be Persuasive Episode 249: How Customer Service Training Goes Wrong We're on C-Suite Radio! Check it out for more great podcasts Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe. Developing and internalizing unique and scalable customer-focused missions has been crucial to their success. Want to compete with the other 89% of companies staying afloat by providing better experiences? You need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices