Waiting for Service
Ein Podcast von Amas Tenumah
100 Folgen
-
#101 The front Porch of Customer Service is the call Center
Vom: 23.6.2022 -
#100 - Customer Retention is the holy grail
Vom: 25.3.2022 -
#99 How to convert half of your site visitors w Dr Anna Harrison
Vom: 24.3.2022 -
#98 Citizen Customer Services designed to fail
Vom: 21.1.2022 -
#97 You are punished for loyalty
Vom: 11.1.2022 -
#96 The ROI of customer service is dubious
Vom: 4.1.2022 -
#95 Bad Customer Service happens on purpose
Vom: 28.12.2021 -
#94 Evolution of Customer experience with Steven Bellghem
Vom: 19.4.2021 -
#93 Being a Service Agent can be better we will show you how
Vom: 8.2.2021 -
#92 Being a service employee still sucks and how to fix it
Vom: 3.2.2021 -
#91 - Looking ahead in 2021
Vom: 18.1.2021 -
#90 - 2020 in Review
Vom: 11.1.2021 -
#89 The most difficult job in your company is in the contact center
Vom: 21.12.2020 -
#87 What Customer Experience actually means in the real world
Vom: 8.12.2020 -
#88 How communities can help your customer service
Vom: 7.12.2020 -
#86 The chatbot discussion part II
Vom: 30.11.2020 -
#85 Let's talk chatbots
Vom: 23.11.2020 -
#84 Fulfilling your brand promise
Vom: 16.11.2020 -
#83 Operationalizing social media care
Vom: 21.10.2020 -
#82 You can't be everywhere your customers are
Vom: 15.10.2020
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.
