The Modern Customer Podcast
Ein Podcast von Blake Morgan - Dienstags
452 Folgen
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The AI Powering 5 Billion Customer Resolutions—and the Future It’s Creating for Service
Vom: 6.5.2025 -
Reimagining Healthcare Experience Through Feedback and AI
Vom: 29.4.2025 -
Why Most AI in CX Is Missing the Mark—and What Comes Next
Vom: 22.4.2025 -
How Creative Thinking Unlocks the True Power of AI in CX
Vom: 15.4.2025 -
The $1.3 Trillion CX Opportunity: It Starts with Creative AI Leadership
Vom: 8.4.2025 -
Agentic AI, Customer Resolution, and the Future of Zendesk’s CX Vision
Vom: 3.4.2025 -
What Drives Customers to Buy—And What Holds Them Back
Vom: 1.4.2025 -
Inside Walmart’s EX Strategy: How 2.1 Million Associates Are Powering CX Innovation
Vom: 25.3.2025 -
AI and CX: The Shift Toward Smarter, Seamless Service
Vom: 18.3.2025 -
How the 80/20 Rule, AI, and Leadership Drive Business Growth
Vom: 11.3.2025 -
Proving AI’s ROI: How SAP Concur Transformed Customer Support & Reduced Costs
Vom: 4.3.2025 -
AI-Powered Marketing: How to Personalize Without Overstepping Customer Trust
Vom: 25.2.2025 -
How Coveo’s AI Helps Leading Organizations Personalize at Scale
Vom: 18.2.2025 -
Building A Customer-Centric Culture Through Operations At T-Mobile
Vom: 11.2.2025 -
Building a Service Culture: Practical Strategies for Customer Experience Success
Vom: 4.2.2025 -
Proactive Strategies for Customer Success: Personalization, Relationships, and AI
Vom: 28.1.2025 -
Customer Trust: Why It Matters and How to Measure It
Vom: 21.1.2025 -
Building a Customer-Centric AI Strategy: Start Small, Automate, and Scale Effectively
Vom: 14.1.2025 -
Innovation and Creativity in Customer Experience: Leading with Purpose in 2025
Vom: 7.1.2025 -
How Hotels Can Deliver Unforgettable Guest Experiences
Vom: 30.12.2024
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
