The IT Experience Podcast
Ein Podcast von HappySignals - Donnerstags
124 Folgen
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63. Don't make this mistake with your ServiceNow platform!
Vom: 19.8.2021 -
62. Why are humans the best sensors for ITSM?
Vom: 12.8.2021 -
61. Human-Centric IT - It's a journey, but easy to start
Vom: 5.8.2021 -
60. Experience; the shared goal for IT
Vom: 30.7.2021 -
59. Happiness Score™ - What would be a good score for our company?
Vom: 23.7.2021 -
58. Experience is about People, Processes and Tech - In that order
Vom: 16.7.2021 -
57. Deep Dive into Global IT Experience and Overall IT Happiness
Vom: 9.7.2021 -
56. Stop the 'Yearly Surveys' if you want to impact your IT Experience
Vom: 2.7.2021 -
55. What challenges does human-centric IT solve?
Vom: 25.6.2021 -
The NEW format of 'IT Experience Podcast' - Happy in 15!
Vom: 10.6.2021 -
54. Partnerships; a Force for Customer Success
Vom: 12.5.2021 -
53. #XLA - Experience Management Drives Business Value, with Bright Horse
Vom: 28.4.2021 -
52. #XLA - Reckitt; Pioneers for Experience Management
Vom: 15.4.2021 -
51. #XLA - Alan Nance from XLA Collab, Incentives Reap Huge Benefits
Vom: 14.4.2021 -
50. Optimise ServiceNow Through Experience Management, with Jimmy Fitzgerald
Vom: 30.3.2021 -
49. Employee Experience Drives Service Delivery, with Fujitsu
Vom: 17.3.2021 -
48. #XLA - Refinitiv's IT Service Transformation - From SLAs to XLAs
Vom: 29.1.2021 -
47. CIOs are the Driving Force for Cultural Change, with Karen Ferris
Vom: 14.12.2020 -
46. Continuous Service Improvement in Academia, with George Washington University
Vom: 10.12.2020 -
45. #XLA - Experience Management Benefits all Business Roles
Vom: 7.12.2020
Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/