The IT Experience Podcast

124 Folgen

1. 103. AI implications and considerations for ITSM, with Simone Jo Moore

   Vom: 9.11.2023
2. 102. How to Incorporate XLAs into Outsourcing Agreements - SDI Webinar Recording

   Vom: 7.9.2023
3. 101. "IT, stop jumping into solution mode!" with Katrina Macdermid

   Vom: 31.8.2023
4. 100. #XLAs #ITXM and Market Development of Experience Management in the past 4 years

   Vom: 15.6.2023
5. 99. Introducing XLAs with Unisys customers, with Weston Morris

   Vom: 25.5.2023
6. 98. What good is (ITXM) data if you don't make decisions based on it? with Dr. Selena Fisk

   Vom: 18.5.2023
7. 97. The state of ITXM/ITSM in the USA, with Matt Beran

   Vom: 11.5.2023
8. 96. What's wrong with Remote Work? Nothing! with Karen Ferris

   Vom: 4.5.2023
9. 95. How Customers and MSPs Benefit from IT Experience Management? With Katie Bates

   Vom: 19.1.2023
10. 94. CIO Agenda in 2023 - Predictions by Roy Atkinson

    Vom: 22.12.2022
11. 93. Happy XMOs! All about Experience Management Offices (XMO) with Neil Keating from BrightHorse

    Vom: 15.12.2022
12. 92. How Data Quality in ServiceNow impacts Experience with Mikko Juola from DCM

    Vom: 8.12.2022
13. 91. Mark Smalley on why IT needs “Experience Dominant Logic” to improve services

    Vom: 1.12.2022
14. 90. Doug Rabold on Why #XLAs Matter Now More Than Ever?

    Vom: 24.11.2022
15. 89. Antonina Klentsova - What does diplomacy and sustainability have to do with better IT Service Management?

    Vom: 17.11.2022
16. 88. Is Your IT Team Facing Cost Saving Pressure? #ITXM

    Vom: 10.11.2022
17. 87. Lauren Kelly - How IT can harness behavioural thinking for real impact and value?

    Vom: 3.11.2022
18. 86. Don’t make these mistakes when changing your MSP. #ITXM #XLA

    Vom: 27.10.2022
19. 85. Matthew Burrows - On why skills mapping is essential to improving IT organisations

    Vom: 20.10.2022
20. 84. Why is 80% of business productivity lost by 13% of your tickets?

    Vom: 13.10.2022