The CX Cast
Ein Podcast von Forrester - Dienstags
260 Folgen
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288: The Green Consumer Paradox
Vom: 7.6.2022 -
287: The Metaverse Means Next Gen CX
Vom: 20.4.2022 -
286: How To Advocate Internally For DEI
Vom: 5.4.2022 -
285: Harness Friction In Customer Journeys To Drive Emotional Engagement
Vom: 20.3.2022 -
284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0
Vom: 10.3.2022 -
283: Amex Takes VoC To The Next Level
Vom: 14.2.2022 -
282: Characteristics Of Culture
Vom: 31.1.2022 -
281: Top Research In VoC Management ft. Colleen Fazio
Vom: 25.1.2022 -
280: Inclusive Experiences Start With Inclusive Language
Vom: 10.1.2022 -
279: Co-Host Andrew Hogan On All Things Design
Vom: 9.12.2021 -
278: Is CX In Europe Different?
Vom: 2.12.2021 -
277: Designing Chatbots Part 2
Vom: 25.11.2021 -
276: 2022 CX Predictions
Vom: 18.11.2021 -
275: The Right Performance Management Matters For EX And CX!
Vom: 11.11.2021 -
274: Customer Experience For CMOs – Championing CX
Vom: 4.11.2021 -
273: Customer Experience At NASA
Vom: 28.10.2021 -
272: Forrester’s CX Index™ And Improving Customer Experience Quality
Vom: 21.10.2021 -
253: Agile and Design Teams – Better Together (R)
Vom: 14.10.2021 -
271: CX Participation Is Vital To Automation Success
Vom: 7.10.2021 -
270: Trifacta – Improving Customer ROI
Vom: 30.9.2021
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
