The CX Cast
Ein Podcast von Forrester - Dienstags
260 Folgen
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189: How To Establish CX Governance
Vom: 28.6.2019 -
188: How To Consistently Deliver Great CX
Vom: 21.6.2019 -
187: The ROI Of Design Thinking
Vom: 13.6.2019 -
186: Radical Innovations In Airbnb’s Voice Of The Customer (VoC) Program
Vom: 31.5.2019 -
185: The CX Transformation Story of Daimler Trucks
Vom: 24.5.2019 -
184: Change The Game — Lead Radical CX Innovation
Vom: 16.5.2019 -
183: Previewing Digital CX Trends, 2019
Vom: 7.5.2019 -
182: Start Designing The Future Human-Machine Workplace Now
Vom: 3.5.2019 -
181: The Inclusive Design Imperative
Vom: 24.4.2019 -
180: The Extended Reality Opportunity Today: Your Employees
Vom: 5.4.2019 -
179: Introducing Angelina Gennis — Forrester’s Newest CX Analyst
Vom: 29.3.2019 -
178: Use Emotion To Beat Customer Service Stagnation
Vom: 24.3.2019 -
177: Forrester’s Top Customer Experience Research Findings Of 2018
Vom: 15.3.2019 -
176: Innovate Your Business Model To Drive A CX Advantage
Vom: 7.3.2019 -
175: Introducing Forrester’s Employee Experience Index
Vom: 28.2.2019 -
174: The Winning Way To Plan Customer Research
Vom: 23.2.2019 -
173: The Fear Of Hiring XD Providers And How To Overcome It
Vom: 15.2.2019 -
172: The Values-Based Evolution In Marketing, And In The Super Bowl
Vom: 8.2.2019 -
171: Supercharge Your Journey Mapping | Part 2
Vom: 1.2.2019 -
170: Supercharge Your Journey Mapping | Part 1
Vom: 25.1.2019
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
