The CX Cast
Ein Podcast von Forrester - Dienstags
260 Folgen
-
231: Part 1: Delight The Right Customers To Build A Successful Business
Vom: 18.9.2020 -
223: Let Customer Emotions Influence Your CX Strategy (R)
Vom: 27.8.2020 -
230: Redesigning Physical Spaces Now In Response To COVID-19
Vom: 20.8.2020 -
229: Digital CX And Design Trends, 2020
Vom: 13.8.2020 -
227: The Customer Experience Index, 2020 (R)
Vom: 6.8.2020 -
228: A Framework For Helping Customers In Crisis
Vom: 30.7.2020 -
226: Part 2: How To Gain Organization-Wide Support For Innovation | Guest: Mark Johnson
Vom: 16.7.2020 -
225: Part 1: How To Drive Breakthrough Innovation | Guest: Mark Johnson
Vom: 9.7.2020 -
219: Evaluate And Adjust Your VoC Program To During COVID-19 (R)
Vom: 4.6.2020 -
224: Bringing CX And Marketing Together At CX North America
Vom: 28.5.2020 -
222: Steps Companies Are Taking In Response To COVID-19
Vom: 14.5.2020 -
221: Establish, Extend, And Elevate Your Design Measurement Approach
Vom: 7.5.2020 -
218: PandemicEX: The Employee Experience Of Coronavirus
Vom: 19.3.2020 -
212: Four Ways To Deliver Value For Customers (R)
Vom: 5.3.2020 -
216: Customize Your CX Champions Program
Vom: 27.2.2020 -
215: How To Access And Predict Journey Performance
Vom: 20.2.2020 -
214: The EX Transformation Workhorse: Employee Journey Mapping
Vom: 13.2.2020 -
213: Introducing Judy Weader — Forrester’s Newest CX Analyst
Vom: 7.2.2020 -
211: So long, farewell, auf Wiedersehen, Sam
Vom: 24.1.2020 -
209: State Of CX Teams In 2019
Vom: 20.12.2019
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
