The Customer Success Intelligence Podcast
Ein Podcast von SmartKarrot
85 Folgen
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Ep | Sue Nabeth Moore – Customer Success: From “Churn Buster” to “Earn Booster”
Vom: 14.2.2022 -
Ep | Irit Eizips, Chief Customer Officer & CEO, CSM Practice – What Was the Hottest CS Topic in 2021?
Vom: 3.2.2022 -
Ep 1 | Andreas Knoefel – The Impact of Net Revenue Retention (NRR) on Your SaaS Business
Vom: 18.11.2021 -
Ep | Sue Nabeth Moore – The Key to Achieving Sustainable User Adoption
Vom: 27.9.2021 -
Ep | Jason C. Whitehead – Change Management in the World of SaaS
Vom: 22.9.2021 -
Ep | Irit Eizips, Chief Customer Officer & CEO, CSM Practice – Augmented Intelligence for Mitigating Customer Churn
Vom: 13.9.2021 -
Ep | Peter Armaly, Sr Director, Customer Success, Oracle – The Importance of Adaptable Processes for Customer Success
Vom: 13.9.2021 -
Ep | Irit Eizips, Chief Customer Officer & CEO, CSM Practice – The Role of Product Usage Data in Mitigating Customer Churn
Vom: 20.8.2021 -
Ep | Alan Fecamp, Founder, Just Digital – Evangelizing Customer Success Externally and Internally
Vom: 9.8.2021 -
Ep | Rick Adams – Implementing Customer Success Needs Strategic Planning
Vom: 27.7.2021 -
Ep | Alan Fecamp, Founder, Just Digital – The First Step to Successful Customer Success Leadership Hiring
Vom: 23.7.2021 -
Ep 3 | Rick Adams – A Customer Success Platform Serves Diverse Stakeholders and Needs
Vom: 12.7.2021 -
Ep | Alan Fecamp, Founder, Just Digital – Common CS Hiring Mistakes and How to Avoid Them
Vom: 12.7.2021 -
Ep 2 | Marty Kaufman – The Key Questions Every Customer Success Leader Must Answer
Vom: 30.6.2021 -
Ep 3 | Rick Adams – The Role of Data in Customer Success Management
Vom: 1.6.2021 -
Ep 5.5 | Jennifer Chiang – Customer Success Is about Being a Trusted Advisor
Vom: 19.5.2021 -
Ep 3 | Rick Adams – The Difference between Business Intelligence and Customer Intelligence
Vom: 18.5.2021 -
Ep 3 | Rick Adams – The Road to Customer-Centricity Starts with Understanding Customer Data
Vom: 18.5.2021 -
Ep 3 | Rick Adams – Transforming Data to Insight to Action at Scale
Vom: 18.5.2021 -
Ep 2 | Marty Kaufman – Leadership Development for Customer Success: Key Questions for CS Leaders
Vom: 28.4.2021
The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.
