Questions for now - Compelling perspectives on digital CX

63 Folgen

1. Shifting customer engagement from transactional to human

   Vom: 4.10.2019
2. Using data to understand customers from Wix.com

   Vom: 21.6.2019
3. How Dropbox converts freemium users into premium payers

   Vom: 7.6.2019
4. The CX guru showing great companies how to be amazing

   Vom: 31.5.2019
5. Meet the CX leader who learned her trade in the trenches

   Vom: 24.4.2019
6. WIA – Conall Laverty, Founder & CEO

   Vom: 11.4.2019
7. How Headspace converts new users into customers for life

   Vom: 15.3.2019
8. Getting clever about CRM - Insights from Salesforce

   Vom: 11.2.2019
9. The importance of a customer-first mindset - Insights from HubSpot

   Vom: 19.3.2018
10. How I raised Net Promoter Score from 8 to 68 - Alan McNab, MD EMEA of Velocidi

    Vom: 13.3.2018
11. Scaling CX - A talk with Airbnb's head of global customer experience

    Vom: 5.3.2018
12. 7 imperatives for moving your customer experience to the next level

    Vom: 19.2.2018
13. Jeffrey Puritt - President & CEO, TELUS International

    Vom: 5.2.2018
14. Rod Jones - the man who helps CX Leads make better decisions

    Vom: 21.1.2018
15. Leadership coaching - Insights from tech giant Airbnb (with Renn Vara)

    Vom: 8.1.2018
16. Cogs and Marvel - Roisin Callaghan, CEO C&G USA

    Vom: 24.12.2017
17. Vivino - Chad Boonsupa, Global VP of Customer Experience

    Vom: 10.12.2017
18. Getting personal: Leveraging the power of IoT and big data (with Strava)

    Vom: 27.11.2017
19. Peter Ryan - Ryan Strategic Advisory

    Vom: 22.11.2017
20. Asana - Brian Boroff, Head of Customer Success, Services and User Operations

    Vom: 12.11.2017