Punk CX with Adrian Swinscoe
Ein Podcast von Adrian Swinscoe
528 Folgen
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What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures
Vom: 18.3.2024 -
A look inside a punk-inspired contact center - Interview with David Powers
Vom: 11.3.2024 -
The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX
Vom: 28.2.2024 -
Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG
Vom: 20.2.2024 -
The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia
Vom: 12.2.2024 -
Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst
Vom: 1.2.2024 -
The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley
Vom: 26.1.2024 -
The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi
Vom: 15.1.2024 -
Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk
Vom: 5.1.2024 -
Customers don't want minimally viable anything. They just want quality - Interview with Debbie Levitt
Vom: 17.12.2023 -
Personalization is pervasive but it's not personal - Interview with Shafqat Islam
Vom: 6.12.2023 -
Paul Weller, the Scots word 'gallus' and their relation to delivering an award-winning customer experience - Interview with John Devlin of Ascensos
Vom: 28.11.2023 -
Your customer doesn't want to know about your technology - Interview with Micah Solomon
Vom: 20.11.2023 -
How to safely realise the enormous potential of Al - Interview with Juliette Powell and Art Kleiner
Vom: 9.11.2023 -
The science behind repairing trust - Interview with Professor Peter Kim
Vom: 31.10.2023 -
The five barriers to digital transformation and a roadmap to overcome them - Interview with David Rogers
Vom: 20.10.2023 -
Brands don't need more feedback or survey data to better understand their customers - Interview with Nate Sanders of Artifact
Vom: 12.10.2023 -
When we talk about attention, we're actually talking about engagement - Interview with Walter Flaat of dentsu Canada
Vom: 3.10.2023 -
CX in the age of AI: A leading outsourcer's perspective - Interview with Cathy Jooste and John Samuel of CGS
Vom: 27.9.2023 -
The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow
Vom: 19.9.2023
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
