Punk CX with Adrian Swinscoe
Ein Podcast von Adrian Swinscoe
528 Folgen
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Becoming more empathetic can be hard. Pega's new AI-powered Customer Empathy Advisor aims to help - Interview with Rob Walker of Pega
Vom: 3.11.2019 -
The good, the bad and the ugly of customer service - Interview with Tom Libretto of Pega
Vom: 3.11.2019 -
C+/B- is the grade the customer experience industry currently deserves - Interview with Bruce Temkin
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The removal of friction represents a huge opportunity for customer experience - Interview with Roger Dooley
Vom: 3.11.2019 -
Behavioural economics, alchemy, customer experience and the power of ideas that don't make sense - Interview with Rory Sutherland
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Everyone in an organisation should be a loyalty leader - Interview with Sandy Rogers of FranklinCovey
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How many exposure hours have you had with your customers over the last few months? - Interview with Andy MacMillan of UserTesting
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New tech at work and improving the employee experience - How to get it right - Interview with Carrie Duarte
Vom: 3.11.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
