Pink Elephant - The IT and ITIL Service Management Experts

162 Folgen

1. The Role of the Service Desk in the 21st Century, Part 7 of 7

   Vom: 28.9.2007
2. The Role of the Service Desk in the 21st Century, Part 6 of 7

   Vom: 21.9.2007
3. The Role of the Service Desk in the 21st Century, Part 5 of 7

   Vom: 14.9.2007
4. The Role of the Service Desk in the 21st Century, Part 4 of 7

   Vom: 7.9.2007
5. The Role of the Service Desk in the 21st Century, Part 3 of 7

   Vom: 31.8.2007
6. The Role of the Service Desk in the 21st Century, Part 2 of 7

   Vom: 24.8.2007
7. The Role of the Service Desk in the 21st Century, Part 1 of 7

   Vom: 17.8.2007
8. Can You Legislate Availability? Part 6

   Vom: 10.8.2007
9. Can You Legislate Availability? Part 5

   Vom: 3.8.2007
10. Can You Legislate Availability? Part 4

    Vom: 27.7.2007
11. Can You Legislate Availability? Part 3

    Vom: 20.7.2007
12. Can You Legislate Availability? Part 2

    Vom: 13.7.2007
13. Can You Legislate Availability? Part 1

    Vom: 6.7.2007
14. Determining Staffing Levels at the Service Desk

    Vom: 29.6.2007
15. An Introduction to COBIT Part 4 of 4

    Vom: 22.6.2007
16. An Introduction to COBIT Part 3 of 4

    Vom: 15.6.2007
17. An Introduction to COBIT Part 2 of 4

    Vom: 8.6.2007
18. An Introduction to COBIT Part 1 of 4

    Vom: 1.6.2007
19. ITIL in a Heartbeat: An Introduction to ITIL Part 4 of 4

    Vom: 25.5.2007
20. ITIL in a Heartbeat: An Introduction to ITIL Part 3 of 4

    Vom: 18.5.2007