Pink Elephant - The IT and ITIL Service Management Experts

162 Folgen

1. PR33 - ITSM Is Just BSM with IT Examples

   Vom: 1.11.2012
2. PR32 - Project and Change Management Integration

   Vom: 28.9.2012
3. PR31 - Experiential Learning and Simulations

   Vom: 26.9.2012
4. PR30 - Global Process

   Vom: 27.8.2012
5. PR29 - Justifying Service and Process Improvement

   Vom: 16.7.2012
6. PR28 - The Role of The Service Owner

   Vom: 6.7.2012
7. PR27 - Dealing with Rogue Support Agents

   Vom: 18.6.2012
8. PR26 - Distributed Service Desk Strategies

   Vom: 21.5.2012
9. PR25 - Communication and Education Planning

   Vom: 30.4.2012
10. PR24 - Problem and Availability Management The Conjoined Twins

    Vom: 5.4.2012
11. PR23 - Demand Channels

    Vom: 19.3.2012
12. PR22 - The Service Management Office 2.0 (Live From Pink12)

    Vom: 5.3.2012
13. PR21 - Culture and ITSM Transformation Projects

    Vom: 6.2.2012
14. PR20 - Deploying vs Documenting Processes

    Vom: 23.1.2012
15. PR19 - The Strategic Role Of An IT Operating Model

    Vom: 29.12.2011
16. PR18 - TOC, LEAN and Six Sigma The Three CSI Sisters

    Vom: 13.12.2011
17. PR17 - Technology vs Service Management

    Vom: 22.11.2011
18. PR16 - Request Fulfillment

    Vom: 1.11.2011
19. PR15 - Business Relationship Management

    Vom: 20.10.2011
20. PR13 - Portfolio Management

    Vom: 14.9.2011