CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
Ein Podcast von NICE
74 Folgen
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Voice of the Customer as a CX Engine
Vom: 25.5.2023 -
Detecting Fraud Through Agent Training and AI Tools
Vom: 11.5.2023 -
Using Customer Science for Best CX Outcomes
Vom: 27.4.2023 -
Converging and Diverging: Customer Experience & Customer Success
Vom: 13.4.2023 -
Doing More With Less in the Contact Center
Vom: 30.3.2023 -
Improving the Relevance of AI for CX
Vom: 24.3.2023 -
Reimagining Experience Ecosystems
Vom: 17.3.2023 -
The CX Leader as a Change Agent
Vom: 2.3.2023 -
The Powerful Combination of AI and Human Capability
Vom: 17.2.2023 -
AI in the Contact Center
Vom: 9.2.2023 -
The Science Behind Customer Behavior
Vom: 2.2.2023 -
The Importance of Digital Empathy
Vom: 27.1.2023 -
Satisfying The Customer's Need For Speed with Expert and Author Jay Baer
Vom: 19.1.2023 -
The Intelligence Powering Smart Intelligent Virtual Assistant (IVA) with Beth Schultz of Metrigy
Vom: 12.1.2023 -
The Future of CX Lies in Science
Vom: 5.1.2023 -
Renaissance of Contact Centers with Oru Mohiuddin at IDC
Vom: 15.12.2022 -
Creating a Low-Effort Experience To Optimize Loyalty
Vom: 8.12.2022 -
AI Machine Learning Fuels the Future
Vom: 1.12.2022 -
Digital Centric Approach to Agent Experience
Vom: 17.11.2022 -
Helping Humans Be Heroes in the Age of Automation
Vom: 10.11.2022
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
