CSM Practice - The Customer Success Podcast

127 Folgen

1. Future of Customer Success: CEO Perspective on Metrics and Investments

   Vom: 1.11.2024
2. Boosting CSM Efficiency Through Centralized Data Management

   Vom: 25.10.2024
3. Increase Renewal Probability by 30% with Customer Health Scores!

   Vom: 18.10.2024
4. Reduce Churn by 15% with This Simple Approach!

   Vom: 11.10.2024
5. Transforming Careers From Zero Experience to Successful CSM

   Vom: 4.10.2024
6. Tips and Tricks for Reducing Customer Churn

   Vom: 27.9.2024
7. IMPROVE Customer Surveys and INCREASE Survey Response Rates

   Vom: 20.9.2024
8. How Alex Turkovic Built a Digital Customer Success Team

   Vom: 13.9.2024
9. Scaling CS: Boost Your Net Retention Rate from 100% to 120%

   Vom: 6.9.2024
10. How to Become a Value-Driven CSM

    Vom: 31.8.2024
11. Why You Need to Implement a Customer Champion Program!!

    Vom: 23.8.2024
12. Achieving 120% NRR with the OGSMT Framework

    Vom: 16.8.2024
13. Elevating Net Retention Rate with Capability Adoption Scores

    Vom: 9.8.2024
14. Strategic Insights into the CSM Pooled Model

    Vom: 2.8.2024
15. TAM vs CSM: Navigating Customer Success Roles

    Vom: 26.7.2024
16. Should we merge CS and Support roles?

    Vom: 19.7.2024
17. Why the KORE Score Framework will Retire the Net Promoter Score

    Vom: 12.7.2024
18. Monetizing Customer Success - A Masterclass in CS Revenue Generation

    Vom: 5.7.2024
19. Take Your CS Operations Team to the Next Level

    Vom: 28.6.2024
20. If You Don't Have a Customer Advisory Board Yet...Listen to this!

    Vom: 21.6.2024