Crack the Customer Code

509 Folgen

1. Episode 026: Uber and Chicago Cabbie

   Vom: 14.5.2015
2. Episode 025: Customer Journey Maps, Justin Zacks, and Amazon 2-Hour Delivery

   Vom: 7.5.2015
3. Episode 024: Be Your Customer’s Hero – The Interview

   Vom: 29.4.2015
4. Episode 023: Creating Community, Mark Schaefer, and Keurig K-Cups

   Vom: 23.4.2015
5. Episode 022: Falling CX Scores, TripIt’s Amy Jackson, and Interactive Van Gogh

   Vom: 16.4.2015
6. Episode 021: PR Customer Experience, Shonali Burke, and The Walking Dead

   Vom: 9.4.2015
7. Episode 020: Social Selling, Tom Martin, and Tinder

   Vom: 2.4.2015
8. Episode 019: Writing for Machines, Andy Crestodina, and Personalized Robots

   Vom: 26.3.2015
9. Special Episode: Next Generation Customer Experience Conference

   Vom: 23.3.2015
10. Episode 18: Brand Personas, Rod Brooks, and Small Moments

    Vom: 19.3.2015
11. Episode 017: Customer Feedback, Mohamed Latib, and Progressive Insurance

    Vom: 12.3.2015
12. Special Episode: SXSW Interactive Predictions

    Vom: 10.3.2015
13. Episode 016: Digital Deniers, Blagica Bottigliero, and Discontinuing Products

    Vom: 5.3.2015
14. Episode 015: Bad Customer Service, Matt Ward, and Maximizing Shareholder Value

    Vom: 26.2.2015
15. Episode 014: Handling Pressure, Jeff Toister, and The Customer as Hero

    Vom: 19.2.2015
16. Episode 012: Millennial Consumers, Anna Bell, and NFL Customer Experience

    Vom: 15.2.2015
17. Episode 013: Cognitive Dissonance, Mike Wittenstein, and Meet Me at Starbucks

    Vom: 12.2.2015
18. Episode 011: Customer Service Greatness, Mafia Hairdresser, and Not Tipping

    Vom: 29.1.2015
19. Episode 010: Customer Experience Titles, Ingrid Lindberg, and Steamboat Springs

    Vom: 22.1.2015
20. Episode 009: Paper Bag Quotations, Rachel Happe, and Abusing Olive Garden

    Vom: 15.1.2015