Zendesk Insights - Exploring the trends, technologies, and innovations shaping the future of customer service
Ein Podcast von Zendesk: Customer Service Software & Sales CRM
32 Folgen
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Mastering the art of discovery commerce with TikTok Shop
Vom: 16.5.2025 -
Harnessing AI-powered efficiency for deeper customer connection with Lush’s Naomi Rankin
Vom: 3.9.2024 -
Modernizing the world’s largest service delivery business with Indigov’s Alexander Kouts
Vom: 7.8.2024 -
Dispatch from the front lines of critical customer service with the International Rescue Committee’s André Heller
Vom: 20.6.2024 -
Early insights from our AI implementation journey with Zendesk's Steven Warfield
Vom: 5.6.2024 -
Building AI-powered experiences for humans with Upwork’s Brent Pliskow
Vom: 22.5.2024 -
Lessons from an AI success story with XP Inc.’s Guilherme Kolberg
Vom: 8.5.2024 -
Direct from Relate 2024 with Zappos Insights Co-creator Robert Richman
Vom: 25.4.2024 -
AI and the next CX revolution with Zendesk’s Adrian McDermott and Teresa Haun
Vom: 10.4.2024 -
Humanizing support at scale with Talkspace’s Donna Haddigan
Vom: 27.3.2024 -
Using experimentation to build the support experiences your customers actually want with Bitly’s Brad Harris
Vom: 13.3.2024 -
Translating iconic experiences to a digital space with Aesop’s Carine McGinnity
Vom: 29.2.2024 -
Burning AI questions answered with Zendesk’s Peter Neels
Vom: 14.2.2024 -
Building trust and security at the intersection of AI and CX with Joey Edwards-Lebair of Zendesk
Vom: 31.1.2024 -
Unlocking the power of intelligent CX with Joey Edwards-Lebair of Zendesk
Vom: 18.1.2024 -
Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier
Vom: 20.12.2023 -
Mastering the art of customer success management with LinkedIn's Erika Tabacniks
Vom: 29.11.2023 -
How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
Vom: 15.11.2023 -
Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe
Vom: 2.11.2023 -
Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Vom: 19.10.2023
Welcome to Zendesk Insights, your front-row seat to the future of customer service. As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward. Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.
