101 - How to facilitate process improvement - human-centred and data-driven with Mark Whittaker

How much of your workday do you really pay attention to?From where you sit to how often you get distracted and what happens when you come back from a break, all of these moments that make up our days are automatic processes.What would happen if you could track and analyse the way you work?Dr Mark Whittaker does just that and uses the data he gathers to design human-centred processes that help teams work better than they ever imagined. Combining qualitative and quantitative data with facilitat...