61 - The Fundamentals of Customer Success - Jan Young

In this episode, we're sharing the conversation with Jan Young, a wonderful customer success enthusiast, very well known within the industry and the wider CS communities. Currently, she's the Senior Customer Success Consultant at The Success League, a board member for Gain Grow Retain and a founding community lead with CS Insider.We talk about:✨ The passion for Customer Success✨ What is consulting and what is customer success✨ Tips for transitioning to customer success✨ The correlation betwee...