'Patience' The untaught piece of the Quality Improvement toolbox with Carl Betts

In this conversation I’m talking with Carl Betts about his reflections on patience within quality improvement and change within ambulance trusts. Carl is a Paramedic and quality improvement fellow based in Sheffield working for the ambulance service. He has been a Paramedic for 9 years and has a 10-year extensive history of expeditions across multiple continents. He is not a stranger to the podcast and we had Carl on recently talking about re-framing critical analysis within practice. He has recently written a piece of reflection titled ‘Patience’ The untaught piece of the Quality Improvement toolbox. In this episode we examine this article, Carl’s motivations for writing it, and pull out some of the salient learning points. In this conversation we are going to examine: · The different cadence of change around intervention and effect from clinical practice to quality improvement. · The concept of curiosity and questioning the underlying systems that we operate to see if they can be operate better. · Examine the change cycle from an institutional perspective and how to reframe work when you step away from frontline operations.