Ben Watts and Eoin Walker - Human Factors: leadership, listening and lessons learnt

In this episode, Eoin Walker welcomes Ben Watts, WEM Faculty and Critical Care Paramedic for Thames Valley Air Ambulance, to WEMcast.  They discuss the importance of human factors in day-to-day practise, but especially during the response to COVID-19 and what lessons can be learnt and applied from the pre-hospital world.  Communication is key here - Ben discusses the importance of good communication in improving team performance, good leadership and most crucially, patient care.