#68: Demystifying Customer Service for Law Firm Owners with John Strohmeyer

This week, customer service expert John Strohmeyer joins Melissa for a discussion about the importance of having seamless processes before you aim for the "above and beyond" as far as service goes. 1. Check out John's podcast: Five Star Counsel 2. Learn more about John Strohmeyer.  3. Don't know about Joshie? Check out the story of the lost giraffe that was returned with pizazz here. 4. Learn about Zappos' longest customer service call to date. 5. To learn more about Mastery Group, go to: velocitywork.com/join