THL Refresher: Bob Burg, Author of the Go-Giver

Many people think of customers as existing externally from an organization, someone who pays for goods and services. We at Barry-Wehmiller feel that anyone becomes a customer at the moment we have an opportunity to serve. A culture of service is culture with a shared purpose where everyone is focused on meeting the needs of others inside and outside the organization. Our friend Bob Burg is an author and speaker who has taught true customer service to hundreds of thousands of people with his book, The Go-Giver. On this podcast, he gives is thoughts on how to treat customers in a Truly Human way.

Om Podcasten

One of the most fundamental of human needs is to know that who we are and what we do matter. As leaders in business, we have the unique opportunity to let our team members know that they do. And when they feel valued and cared for at work, they return home and enjoy better relationships with their loved ones, friends, neighbors and others. This world needs Truly Human Leadership. On this podcast, you’ll hear about what it means to be conscious leaders and have a conscious business. You'll hear from voices of inspirational leadership like Simon Sinek, Amy Cuddy, Raj Sisodia of Conscious Capitalism and many more. You'll also hear stories and insights learned through Barry-Wehmiller and it's CEO Bob Chapman’s transformation to traditional business management to Truly Human Leadership.