Stay at the forefront of process automation, excellence, and data capabilities. OP, Finland's largest financial services group, is leading the way in process automation to transform its business and ensure customer satisfaction. Our guests, Jukka Moilanen, IT Area Lead at OP Financial Group, and Kiarash Ghazizadeh, Head of Process Automation and Excellence at Tietoevry Tech Services, discuss ways to integrate process excellence into the company culture, the importance of understanding business needs, and the positive impact of human-centered automation. Join the conversation to get practical advice on building capabilities for process excellence and using modern process automation to improve efficiency and delight customers.