130. Does Your Customer Retention Strategy Miss THIS Element?

Shana Lynn is an expert at community building. In this episode she shares her insights for cultivating a community that improves customer retention - no matter what industry you’re in. She discusses the definition of community, platforms for community building, and the impact of community on customer retention rates. Shana also provides valuable advice for online businesses looking to build a community and highlights the unexpected challenges many face in the early days. The conversation...