79: DialogTech CEO Irv Shapiro - Using Machine Learning to Automatically Categorize Phone Calls

DialogTech CEO Irv Shapiro talks about the new Dialog Analytics platform that Uses machine learning to automatically categorize phone calls. DialogTech has experienced over 300 percent growth in its enterprise client base and nearly doubled its average customer size. They have handled over one billion minutes of phone calls and have over 5,000 enterprises, digital agencies and fast-growing companies as client You already optimize the customer journey for the search keywords, digital ads, and web interactions that drive clicks. DialogTech enables you to do the same for customer calls, using the same tools you use now for clicks. Guest Info https://twitter.com/irvshapiro?lang=en http://www.dialogtech.com/