2989: The Evolution of B2B Payments: Inside Quadient’s Innovative Approach

Have you ever wondered how the business-to-business (B2B) payment landscape is evolving, and what the future might hold? In this episode, I sit down with Sarah-Jayne Martin, the Director of Financial Automation at Quadient Accounts Receivable, to explore how B2B payments are rapidly transforming to meet the demands of a more seamless, consumer-like experience. As businesses strive to streamline payment processes, Sarah-Jayne offers invaluable insights into how B2B payment systems are currently lagging, with issues such as lengthy processing times and limited visibility. She explains how companies can learn from business-to-consumer (B2C) models, like text-to-pay, and discusses the pivotal role of AI and intelligent automation in driving this change. Together, we delve into the challenges and opportunities that lie ahead as organizations navigate this transition, highlighting how the integration of digital finance functions can unlock greater efficiency and transparency in the B2B space. How can businesses bridge the gap between B2B and B2C payment processes, and what does this mean for the future of financial transactions? Tune in to discover Sarah-Jayne's expert perspective, and join the conversation as we explore the next frontier in B2B payments.